FAQS

1. Do I need to have an account to order?

No, you can also place an order as a guest. However, there are some perks if you have an account with us:

  • Quick checkout process

  • Easily view your order status and order history

  • Receive updates on new releases and special promotions

2. What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.

3. How secure is my online order?

When purchasing online using your credit card, all of your information is entered into a SSL-secure web page. Your information is then encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

4. Are there any exchange rates?

All transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated according to the daily exchange rate on the date your card issuer processes the transaction.

5. How do I set my shipping address?

Since our website and service are in English, all information you enter must be in English, including punctuation. If some letters in your address contain non-English characters, please use similar English ones instead.
Example: You may change the letter “?” to “c”.

6. Can I change my shipping address after placing an order?

Your shipping address cannot be revised after the order has been processed or shipped. Please make sure to update your shipping address to your residential address instead of a vacation address, as customs departments may hold packages for an unknown duration.

7. How long does shipping take & how can I track my package?

Delivery time depends on the shipping option you choose. Once your order has shipped, we will email you the tracking number and tracking website.
We are not responsible for delays caused by the customs department in your country.

8. What do I do if I have missing items in my order?

If something is missing, please contact us immediately at:
📧 support@pickelo.shop

💡 Still have questions?
Please contact us directly at:
📧 support@pickelo.shop